FAQ's

Frequently Asked Questions

::What payment methods do you accept?

We accept payment from debit or credit cards - American Express, Discover, VISA, Mastercard, Maestro, Cirrus, as well as payments made by PayPal, Amazon Payments, ELO, Apple Pay, Venmo, Shop Pay, and Google Pay. Pretty much everything. 

:: Do you sell gift cards? 

Heck, yeah! To buy one of our e-gift cards, please click here. Please note: If you buy one of our e-gift cards, this is only valid to use online and will be sent to you electronically via email.

:: Where is my order?

Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. You will also receive a tracking link in this email so check this out for any delivery updates.

If the delivery time frame has passed and you’ve still not received your items, please get in touch with our Customer Service team with your order details. Please make sure to send us your order number so we can investigate your order status for you. Email: sales@prolificcreationskc.com.

:: Can I cancel my order?

Once you have placed an order with us our team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to cancel your order.

If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us using our free returns service. We offer full refunds within 30 days of purchase. For refunds and exchanges email: sales@prolificcreationskc.com.